Customer Care

Whether were handling routine purchase orders, working with first-time product inquiries, or exploring toll manufacturing possiblities, at Valpac we put our customers at the center of everything that we do.

We work hard to ensure your satisfaction.  When you come to us, you’ll immediately notice that you’re dealing with an experienced staff of professionals whose goal is to use their knowledge and expertise to help in whatever way possible.

In a period of downsizing and re-engineering, it’s become more difficult to establish a meaningful and timely dialogue with suppliers.  However, our focus is on growth.

We look to grow with customers and partners who value our quality, service and expertise, and who appreciate the professional and collaborative manner we conduct business.

In that spirit of working together, everyone wins!

Speed and Responsiveness

In our industry, sometimes answers are needed quickly.  Speed is critical for such things as closing new business or completing a timely make-versus-buy analysis.  One major part of the Valpac advantage is our bias toward action.

Providing price quotations or executing a mutual non-disclosure agreement shouldn’t need to take weeks.  At Valpac, you’ll find that we review and respond to requests for price quotations promptly.  We complete non-disclosure agreements quickly, too … in a thorough and careful manner.

For a fast response to your technical inquiries, we encourage you to “Ask Dr. Lew!”  Let us put our expertise to work for you!

Supporting Services

Although we take pride in our consistent, reliable and quality production, we know it is not just about the manufacturing process itself.  Top-notch service includes all of the steps before and after the mixing or processing operation.

In order to ensure strong support over the complete spectrum of service, we have carefully nurtured close partnerships with a number of major adhesive and coating companies.  They share with us a first-class service commitment that includes:

RAW MATERIAL SOURCING

Wherever possible, we use our purchase position to source certain materials in a more cost-effective and efficient manner.

LOGISTICS

To assist our toll manufacturing and contract manufacturing customers in delivering excellent customer service to their customers, we offer special logistics services including direct shipments from one of two warehouses.

The customer commitment of every Valpac employee is what makes our company so innovative, entrepreneurial and customer-driven.  This commitment extends to the technical support we provide to our customers.

We encourage you to take advantage of our many years of experience in formulating, manufacturing and applying specialty adhesives and sealants in ways that are effective, practical and cost-efficient.

That means taking a collaborative approach to business opportunities and technical challenges. Here are just a few examples of the types of technical support and development assistance we can provide:

For Our Toll Manufacturing Customers …

FORMULA AND PROCESS OPTIMIZATION

We work with our partners to establish robust, optimized formulas and manufacturing processes that fit within the guidelines of our ISO 9001:2008 quality system and those of our customers.

WORKING WITH HAZARDOUS MATERIALS

Fully permitted and insured, our company is capable of working with you on projects ranging from solvent-borne coatings to two-part reactive adhesives … and all the steps from lab-scale up to full production.

For Our Custom Products and Private Label Customers …

UNIQUE ADHESIVES

Valpac brings value to customers by tailoring products to meet specific end-user requirements.   We work closely with you to build the necessary performance features into the products … while meeting other important criteria including price-to-value.

PRIVATE LABEL PRODUCT DEVELOPMENT  

We’ll work with you to develop complementary products or new offerings … on a confidential basis.  You’ll find we can apply our many years of product development and applications experience to the specific market segments you are targeting.

For Our Direct Customers …

SYNTHETIC COLD SEALS

We’ve developed a line of Valpac high performance cohesives (cold seals) that do not contain any natural latex.  Our specialty line of natural latex-free cohesives has become the industry standard for medical packaging applications, addressing concerns for the potential of allergic reactions to natural latex.

TACKIFIER DISPERSIONS

In a major technical development, we developed a robust process for the manufacture of our line of important V-TAC tackifier dispersions for coatings and adhesive formulators.  The quality and uniformity of our products are second to none in the world.  In addition, our customers often benefit from our extensive knowledge in formulating with these dispersions.

At Valpac, we believe that customer service begins and ends with you. That means our experienced and professional staff is committed to your success by being easy to contact and eager to communicate with you.

We strive to provide a great customer experience in every interaction we share … so that you can meet or exceed the expectations of your own customers in turn.

A Responsive Customer Service Team

We realize that you have choices in terms of suppliers. That’s why we’re committed to giving you timely and accurate information and answers on all of your inquiries … not to mention order confirmations and acknowledgements.

Our strong record of service to our customers – many of them decades-long relationships – is a testament to that commitment. Chances are, you’ll be pleased, too!

An Experienced Team

Putting Valpac experience to work for you means not just that we can help solve problems … we may even help avoid them in the first place. Our successful record of long- term customer relationships is due in part because we’re able and willing to help.

Not only that, we’re continuously applying all that we have learned, and you benefit from these added insights.

We invite you to see for yourself:  Experience Valpac’s excellence and experience in adhesives and coatings.

Please use our online contact form to direct your order submissions, general inquiries or sample requests. Or contact:

Telephone: (410) 754-7390
Fax: (410) 754-7541
E-mail: customerservice@valpac.com