Customer Care from Valpac … that’s Second to None
Whether were handling routine purchase orders, working with first-time product inquiries, or exploring toll manufacturing possiblities, at Valpac we put our customers at the center of everything that we do.
We work hard to ensure your satisfaction. When you come to us, you’ll immediately notice that you’re dealing with an experienced staff of professionals whose goal is to use their knowledge and expertise to help in whatever way possible.
In a period of downsizing and re-engineering, it’s become more difficult to establish a meaningful and timely dialogue with suppliers. However, our focus is on growth.
We look to grow with customers and partners who value our quality, service and expertise, and who appreciate the professional and collaborative manner we conduct business.
In that spirit of working together, everyone wins!
Speed and Responsiveness
In our industry, sometimes answers are needed quickly. Speed is critical for such things as closing new business or completing a timely make-versus-buy analysis. One major part of the Valpac advantage is our bias toward action.
Providing price quotations or executing a mutual non-disclosure agreement shouldn’t need to take weeks. At Valpac, you’ll find that we review and respond to requests for price quotations promptly. We complete non-disclosure agreements quickly, too … in a thorough and careful manner.
For a fast response to your technical inquiries, we encourage you to “Ask Dr. Lew!” Let us put our expertise to work for you!
Although we take pride in our consistent, reliable and quality production, we know it is not just about the manufacturing process itself. Top-notch service includes all of the steps before and after the mixing or processing operation.
In order to ensure strong support over the complete spectrum of service, we have carefully nurtured close partnerships with a number of major adhesive and coating companies. They share with us a first-class service commitment that includes:
Raw Material Sourcing
Wherever possible, we use our purchase position to source certain materials in a more cost-effective and efficient manner.
To assist our toll manufacturing and contract manufacturing customers in delivering excellent customer service to their customers, we offer special logistics services including direct shipments from one of two warehouses.